Никогда не разделяйте разницу. К. Восс. На англ

Never Split the Difference:
Negotiating As If Your Life Depended On It by Chris VossIn this groundbreaking book, former FBI hostage negotiator Chris Voss teaches you the secrets of his legendary success.
Drawing from his experience with the FBI and as a negotiator for Fortune 500 companies, Voss reveals the nine essential principles of negotiation, including:
The Black Swan:
Learn to control the narrative by creating an “unknown unknown” that can shift the balance of power.
Calibrated Questions:
Ask questions that force the other side to give you information they don’t want to give.
The Empathy Triangle:
Understand the other person’s emotions and use them to build rapport and trust.
Voss also reveals the 50 most common mistakes negotiators make – so you can avoid them and close more deals.
With dozens of real-world examples, Never Split the Difference will help you negotiate better in every situation, from getting a raise to buying a car.
Hardcover:
320 pages Publisher:
Penguin Random House (February 14, 2016) Language:
English ISBN-10:
0062407802 ISBN-13:
978-0062407801